CUSTOMER CARE
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Shipping & Delivery
1.DO YOU SHIP TO MY COUNTRY?
We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.
2.HOW MUCH DOES THE SHIPPING COST?
Generally speaking, the total shipping cost will depend on the following factors: The shipment method you choose (we offer Standard shipping); The destination country that the package ships to; The price of items you order, as well as the total weight and volume (size) of the package. Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.
For United States: $20 on Standard Shipping. We offer free shipping orders over $100.
Due to the COVID-19, shipments to countries become limited, so it takes longer on shipping course.
Please don’t hesitate to contact us at support@pragmism.com if you have any questions or requests, we’ll be happy to assist you!
3.HOW LONG DOES IT TAKE TO SHIP?
Shipment usually takes 7-10 business days to arrive, please refer to the table below for various shipping times to international destinations.
Returns & Exchanges
Returns
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Pragmism is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Pragmism do not accept C.O.D. deliveries.
Please don’t hesitate to contact us at support@pragmism.com if you have any questions or requests, we’ll be happy to assist you!
Exchanges
We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to support@pragmism.com for help.
Terms & Conditions
Welcome to pragmism.com (the ‘Site’). Here are some details about how we work.
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms.
1. Currency and Pricing
All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price; if not, the tax will be shown on the checkout page before purchase.
2. Shipping and Delivery
Pragmism delivers to most addresses around the world. Shipping rates and delivery times are calculated at checkout, and vary based on location and shipping method.
While the vast majority of our orders arrive on time, once in a while an order may be delayed for reasons outside our control. If you have any questions, don’t hesitate to contact our support@pragmism.com support team.
3. Customer Service
Pragmism is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 5–7 business days. If you have any questions or concerns about a product, your order, or life in general, email our support team.
4. Return Policy
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Pragmism is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Pragmism do not accept C.O.D. deliveries.
Please don’t hesitate to contact us at support@pragmism.com if you have any questions or requests, we’ll be happy to assist you!
If you’ve made an error in purchasing, don’t hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment. Even better, choose as carefully as you can before hitting that confirmation button of joy. Hurrah.
5. Copyright
The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.
You may download or copy the contents and other downloadable materials displayed on pragmism.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.
6. Security
When purchasing from Pragmism your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team.
7. Pragmism Promotions – General Terms and Conditions
- Pragmism may offer promotions from time to time in its sole discretion.
- The terms and conditions of each promotion will be clearly set out in the relevant offer.
- Pragmism reserves all rights to vary, end or withdraw a promotion at any time, subject to applicable consumer laws.
- Where a promotion is time limited, the time requirements will be strictly applied; no rainchecks or exceptions.
- Where a promotion is only offered to certain eligible customers, Pragmism reserves the right not to honour the promotion if, acting reasonably, determining that a purchaser is accessing a promotion via a third party (whether or not that third party received the promotion directly from Pragmism).
- Unless otherwise provided by the terms of the specific promotion, the promotion will apply to all products that are in stock on pragmism.com at the time of purchase.
- Promotion details may vary as between currencies and/or countries of purchase. You will be given the promotion relevant to the currency and country in which you are located.
- Only one promotion or discount can be used at a time.
- Promotions are void where prohibited by law.
- All products purchased during a promotion are sold subject to Pragmism’s standard warranty. Our usual refund, exchange and shipping provisions will apply.
- Promotions are not valid on the purchase of gift cards.
8. Pragmism Social Media Promotions
- Competitions on instagram.com/pragmism are run by Pragmism company and are open to anyone, worldwide – unless it is prohibited by your local laws, or you are a bot and have automatically generated your entry, or you or a close relative work for Pragmism, in which case we’re really sorry, you can’t enter. If you are under 18, make sure you have your parents’/guardians’ permission – if you win, we will check!
- There is no entry fee and no purchase is necessary to enter: entry requirements are set out in the relevant post. Vouchers and any products you buy cannot be exchanged or returned for cash. Vouchers will be in USD and can be converted to your local currency – we are not responsible for the exchange rate, or any charges or taxes you may incur.
- The winner will be the person who we judge has made the best entry – “best” as decided by us. The judges will be our Editor and Storyteller and Creative Producer. Our decision is final and binding in all matters.
- By entering, you are agreeing to these terms and conditions and give us the right to publish your first name, location (city and country only) and your winning entry on Instagram.
Privacy Policy
Introduction
Pragmism takes privacy seriously – we are committed to keeping your personal information private. All personal data we collect is kept strictly secured, and is only used for the purposes described in this privacy policy.
This privacy policy applies to information collected through our websites and any information we collect through our other interactions with you (for example, if you talk to our customer services team).
Who are ‘we’?
When we talk about “we” (or “our” or “us”), we mean Pragmism company. We are based in China but we sell goods all over the world.
What is ‘Personal Data’?
We treat any data that could directly or indirectly identify you (or your family or your personal device over time and across services) as “Personal Data”. This includes information like your name, address, telephone number and your email address but in some cases it may include less obviously identifying information, like your IP address (see below).
What data do we collect?
When you visit pragmism.com or buy our products online, we collect different types of Personal Data about you and your use of our website. We treat this information as falling into three categories: Customer Information, Usage Data and your IP Address.
Customer Information is the information you explicitly provide to us when you make an online purchase, sign up to receive our newsletters or other communications, or participate in any program or competition which requires you to complete a form on our website. This includes:
- Your name
- Your email address
- Your shipping and/or billing address
- Your payment information
- What products you purchased
Usage Data is general information about how you interact with our website or other services, such as:
- which pages you visited on our website
- how you came to the website (for example, by clicking on a link in a newsletter or from an advertisement)
- which buttons or links you clicked
- whether you have been to the website before
- geolocation data (that is, where you are located in the world – country/city)
- inferences that we may draw about you from the usage data we collect
IP Address
Whenever you visit a website (including pragmism.com), the computer from which the web pages are served (i.e. our web server) needs to know your computer’s public network address so that it can send the pages you request to your browser. The public network address associated with your computer is called its “public IP Address” and is sent automatically each time you access any website. From a computer’s IP Address, it is usually possible to determine the general geographic location of that computer but often not the specific computer and if multiple people use the computer not the specific user (although if your IP Address is unique to you and is published somewhere or if you later identify yourself while using the same IP Address, it is possible that IP Address could identify you).
Your IP Address will be considered to be personal data, and we treat it accordingly.
How we collect data
Information you provide to us directly: When you shop with us online, we will ask you to provide personal data (such as your name and address) so we can fill your order. We may also ask you to provide personal data when you sign up for a newsletter, join us on social media, take part in surveys or contact us for help. If you don’t want to provide personal data, you don’t have to, but it might limit your ability to do certain things on the website.
Information we collect automatically: When you visit pragmism.com or shop with us online, we collect some information about you automatically, including Usage Data.
Some of this information is collected using cookies or other similar tracking technologies that have been placed by us or by third parties. For details of how cookies work, which ones we use and how you can control them, please see our cookie policy.
How we use data
Where we collect your personal data, we’ll only process it:
- to fill orders placed by you, or
- where we have legitimate interests to process the personal data and our interests are not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your explicit consent.
The main reason we use your personal data is to fill orders and to manage our relationship with you (for example, dealing with questions about products, returns and warranty claims).
We also use personal data for other purposes, including:
To communicate with you: this may include providing you with information you’ve requested or that we’re required to provide to you, that relates to changes to our website or policies, marketing communications in accordance with your preferences or to invite you to provide feedback or to take part in research we are conducting.
To support you: this may include dealing with any questions you have about our products, dealing with warranty claims or any issues relating to our goods or services.
To improve our website: we use Usage Data to help us understand the online behaviour of our customers, which helps us to focus our marketing activities and improve the services we provide. Using web analytics on our website enables us to measure, collect, analyse and report on Usage Data for the purposes of understanding and optimising customers’ experiences on our website. We try to ensure that all Usage Data is pseudonymised (i.e. we cannot trace the Usage Data back to an identifiable specific person – in other words, you – either at all or without considerable effort) unless we have your consent.
Geographical location information contained in Usage Data also enables us to tailor your experience on our website by displaying different content based on your location, such as providing content in your preferred language (where possible), showing local currency and pricing, and showing relevant advertising. Again, geographical location information is pseudonymised unless we have your consent, which you gave when you either clicked the “cookie consent” banner or continued to use the site.
To protect you (and us): we use Customer Information and your IP Address to detect and prevent fraudulent activity when you want to make a purchase from us.
To market to you: we use Usage Data for remarketing (sometimes called retargeting) to better target our ads to interested customers. After you have visited our website, you (or another user of your computer) may see Pragmism ads on certain participating third party websites, such as on the Google Display Network and Facebook. This will only occur if you have consented to us using cookies by either clicking on the “cookie consent” banner or continuing to use the site. You can also opt out of targeted advertising: see http://www.aboutads.info/choices or http://www.youronlinechoices.com.
To analyse, aggregate and report: we may use the personal data we collect about you and other users of our website to produce aggregated and pseudonymised analytics and reports, which we may share with third parties.
How we can share your personal data (and how we don’t)
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- handle payments securely (PayPal Inc)
- fulfil your orders (FedEx, DHL, UPS, TNT and third parties in our supply chain)
- send you newsletters or other updates, that you have signed up to receive
- send you information relating to your purchases
- pay commissions to affiliates where you came to our site from a link they shared with you
- target advertising (for example, Google, Facebook)
- protect you and us against fraud
Over the past 12 months, we have disclosed personal information to third parties for the following purposes (note that not all of these will apply to everyone):
- Fulfilling orders and collecting payment
- Improving our advertising analytics
- Detecting security breaches or potentially fraudulent or malicious activity
- Participating in affiliate programs
- Targeting advertising
- Sending out special offers (generally or to specific consumers)
- Obtaining information about how visitors use our website
- Collecting and collating financial and accounting data
- Providing customer support
There also may be times when we are legally required to disclose personal data, such as to regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws and regulations, or to exercise our legal rights.
We only share your Customer Information with third parties where it is either necessary to enable online transactions (such as PayPal) or where you have consented to receive direct marketing material (such as Klaviyo).
Your personal data is never disclosed to third parties for remarketing or retargeting purposes by third parties, and most importantly:
- Pragmism never sells its email lists or customer information.
International data transfers
- When we collect, process and share data in accordance with this privacy policy, it may be transferred to countries other than where you live. Our data hosting providers’ servers are predominantly located in the United States, and many of the third parties with whom we share data are also located in the United States.
When we do transfer data, we will make sure that there are safeguards in place to protect your personal data.
For individuals in the European Union (EU), this means that your personal data will be transferred outside of the EU. EU personal data will only be transferred to countries that have been identified as providing adequate protection for EU data or to a third party where we have approved transfer mechanisms in place – this means that we have either entered into an appropriate Data Processing Agreement or by ensuring that the entity has appropriate data protection in place, including where the entity is Privacy Shield certified (for US-based third parties).
Retention
How long we retain your personal data depends on what it is, what we need it for (for example, keeping track of your warranty rights) and whether we are legally required to keep it (for example, for tax). Once we no longer need to retain it, we will make sure your personal data is deleted or pseudonymised.
Your rights
Your personal data belongs to you, and you have the right to:
- know what personal data we hold about you
- make sure that all personal data is correct and up-to-date
- ask us to correct any personal data
- object to our continued processing of your personal data
If you no longer wish to receive any online communications, just let us know by clicking the ‘unsubscribe’ link at the bottom of any marketing communication we send you.
You can notify us if you no longer wish us to process your personal data, but note that if you do so, this may mean that we can no longer provide our services to you.
How to contact us
Wherever you are, just email us at:
info@pragmism.com
Changes to this Policy
We may revise this privacy policy from time to time as we add new features or as laws change. When we make changes to our privacy policy, they are reflected on this page and the revision date will be noted at the top. Any revised privacy policy will apply to personal data, Customer Information and Usage Data we already have about you at the time of the change, and any such information created or received after the change takes effect.
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